Contact Us

Our customer-support team can assist with questions about products, dimensions, fragrance methods, materials, power requirements, candle care, ordering, payment, shipping, tracking, delivery, returns, refunds, privacy requests, and other store-related matters. Email is generally the most useful option when your question involves an existing order because you can include your order number, product name, photographs, and other relevant information in one message.

You may also contact us by phone using the number shown below. If you are calling about an order, please have your order number and the email address used at checkout available so we can understand your request more quickly.

If you would like additional information before placing an order, include the exact product name and explain what you would like to know. Useful questions may relate to dimensions, vessel capacity, diffuser method, reed use, power source, water tank size, candle container, wick style, materials, intended placement, or care.

Please review the product page first, as many details are listed there. If something remains unclear, contact us and we will review the available product information with you.

For order-status questions, address corrections, change requests, cancellation requests, payment concerns, or shipping questions, include your order number and checkout email address. This helps us locate the purchase and review the relevant information efficiently.

If an order has already entered processing or fulfillment, changes or cancellations may no longer be possible. If tracking information has been issued, include the tracking number when asking about delivery progress.

If you have a question about delivery progress, first review any tracking information provided for the order. Carrier scans can sometimes update after a delay because of high-volume periods, customs processing, weather conditions, or local delivery events.

When contacting us about a shipment, include your order number, tracking number where available, and a short description of the issue.

If your order arrives with visible damage, leakage, broken glass or ceramic, missing components, the wrong item, or another issue, contact us promptly. Please provide your order number, a short explanation of the problem, and clear photographs when relevant.

Useful photographs may include the full product, damaged area, outer packaging, shipping label, liquid leakage, cracked vessel, candle container, power accessories, or missing component locations.

We may request additional information when reasonably necessary to review the issue and determine the appropriate next step.

Fragrance intensity can vary by room size, airflow, temperature, product type, liquid formula, and placement. If you have a question about a diffuser, include the exact product name and the method you are using.

Use only compatible fragrance liquids, oils, reeds, water, or accessories as applicable to the product instructions. Do not add unsuitable liquids to powered equipment.

Burning candles and heated aroma burners require careful use. Keep open flames and hot surfaces away from children, pets, drafts, curtains, paper, fabrics, and other flammable materials.

Never leave a burning candle or heated aroma burner unattended. Allow containers and burners to cool before moving or cleaning them.

Please contact customer support before sending any merchandise back. A return should not be sent automatically to the registered company address. If a return is approved, customer support will provide the applicable return instructions and destination.

Return eligibility may depend on the product, its condition, whether fragrance liquid has been added, reeds have been used, a candle has been burned, an electric diffuser has been filled or operated, packaging has been altered, or the item has otherwise changed in a way that affects resale condition.

If a refund is approved, it is processed through the applicable payment method used for the original order. The time for funds to appear may vary depending on the payment provider or financial institution.

If you have questions about cleaning vessels, ceramic burners, glass containers, diffuser tanks, wood surfaces, stone pieces, metal holders, or candle containers, contact us with the product name.

Always follow the applicable care and safety instructions. Powered diffusers should be disconnected where appropriate before cleaning, and liquid should be kept away from electrical parts that are not intended to contact water.

You may contact us if you have questions about how personal information is handled in connection with the store or if you want to submit a privacy-related request. Depending on the request, we may need information that reasonably verifies your identity or your relationship to the relevant order or account.

Please avoid sending unnecessary sensitive information by email. Provide only the information reasonably needed for us to understand and review your request.

For an existing order, include the order number and checkout email address. For a product question, include the exact product name. For delivery issues, include tracking information where available. For damaged or incorrect items, include clear photographs when helpful.

A clear subject line and a concise description of the issue can make it easier for the request to be reviewed and routed appropriately.