FAQ
Frequently Asked Questions
Helpful information about fragrance products, orders, shipping, returns, refunds, and customer support.
Who operates Qelmaviq?
Qelmaviq is operated by Beijing Shufenqin Technology Co., Ltd.
What does Qelmaviq sell?
We offer reed diffusers, aroma burners, essential-oil diffusers, scented candles, aroma trays, fragrance ornaments, and candle holders.
What currency are prices shown in?
Unless otherwise stated on the storefront, product prices are shown in U.S. dollars (USD).
Can I ask about diffuser capacity or power before ordering?
Yes. Contact customer support with the exact product name and the information you would like clarified.
Will fragrance strength be the same in every room?
No. Fragrance strength can vary with room size, airflow, temperature, formula, product type, and placement.
Can I change or cancel an order?
Contact us as soon as possible. Whether a change or cancellation can be completed depends on the order's processing status.
How do I track my order?
Use the tracking information provided after dispatch when available. Contact us with your order number if you need help.
What if my item arrives broken or leaking?
Contact us promptly with your order number and clear photographs so the issue can be reviewed.
How do I request a return?
Contact customer support before sending any item back. Approved requests will receive return instructions and the appropriate destination.
How are refunds handled?
If a refund is approved, it will be processed through the applicable payment method used for the order. Posting time may vary by provider.