Return & Refund Policy
A clear process when something needs attention.
Contact us before returning merchandise so we can review the request and provide the proper instructions and destination.
Request First
Contact customer support before sending merchandise back.
Return Assessment
Eligibility depends on the product, its condition, the reason for the request, and the order circumstances.
Approved Refunds
Approved refunds are processed through the applicable payment method used for the order.
Requesting a Return
Email customer support with your order number, the item involved, and the reason for the request. Photos may be requested where relevant.
Product Condition
Return eligibility may depend on the item's condition and whether fragrance liquid has been added, reeds have been used, a candle has been burned, an electric diffuser has been filled or operated, packaging has been altered, or other changes affect resale condition.
Damaged or Incorrect Items
If an item arrives damaged, leaking, incomplete, or incorrect, contact us promptly with your order number and supporting photographs so the issue can be reviewed.
Refunds
If a refund is approved, it will be processed through the applicable payment method for the original order. The time for funds to appear may also depend on the payment provider or financial institution.
Cancellations
Contact us as soon as possible if you need to request cancellation. Cancellation cannot be guaranteed once processing or fulfillment has begun.
Business Information
The registered business address is not automatically the return warehouse address. Do not send merchandise there unless customer support specifically instructs you to do so.